The terms that apply when you book a trip with Intercoutra.
A booking made through our website, WhatsApp, or by phone holds a seat for a limited time (shown at the time of booking) while payment is arranged. A booking is only confirmed once payment has been received and acknowledged by Intercoutra. Unpaid holds may be released to other passengers once the hold period expires.
Fares are quoted per seat, per direction, and are subject to change without notice for future bookings (already-confirmed bookings keep their original fare). Return bookings are priced as two linked one-way legs; both legs must be used on the routes and dates booked.
You may cancel a booking yourself using the Manage Booking page, or by contacting us directly.
Rescheduling to a different date or time is handled directly with our team over WhatsApp, and is subject to seat availability on the new departure. We'll always confirm any change with you before it's finalized.
Please declare your luggage accurately when booking. Additional or larger luggage than declared may require a trailer, an alternative vehicle, or an additional charge, and may not always be accommodated on short notice. Intercoutra is not liable for loss or damage to luggage beyond what is required by law.
Cross-border routes require a valid passport for all passengers, including South African citizens - a South African ID book or smart ID card is not sufficient for entry into Eswatini. It is the passenger's responsibility to carry valid travel documents; Intercoutra is not responsible for a passenger being denied border crossing due to missing or invalid documentation, and no refund applies in that case.
We aim to run all departures on schedule. However, border delays, weather, traffic, and mechanical issues are sometimes outside our control. Intercoutra is not liable for losses arising from delays beyond our reasonable control, though we will always communicate known delays as early as possible.
Drivers may refuse to carry, or may end the journey of, any passenger who is a safety risk to themselves, other passengers, or the driver. No refund applies where a journey is ended for this reason.
Booking with us means agreeing to our Privacy Policy, which explains what information we collect and how it's used, in line with South Africa's Protection of Personal Information Act (POPIA).
Questions about these terms, or about a specific booking, can be sent to us directly:
bookings@intercoutra.co.za
+27 74 351 8384
Last updated July 2026. These terms may be updated from time to time as our services evolve.