How we collect, use and protect your information, in line with South Africa's Protection of Personal Information Act (POPIA).
When you make a booking, we collect your name, contact number, email address, travel dates, and — where relevant — an emergency contact name and number. This information is collected directly from you when you book, whether through our website or WhatsApp.
Your information is used only to arrange, confirm and manage your trip — including seat allocation, driver assignment, pickup coordination, and sending you booking confirmations and trip reminders over WhatsApp. Your emergency contact is used only if needed during your trip.
We will only send you promotional messages, discount codes, or marketing content if you've separately opted in to receive them. You can withdraw this consent at any time by replying "STOP" on WhatsApp or contacting us directly.
Your information is stored securely and only accessed by staff who need it to manage your booking. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Under POPIA, you have the right to request access to the personal information we hold about you, ask us to correct it, or request that it be deleted, subject to any legal or operational requirements we may have to retain certain records (such as booking history for dispute resolution).
If you have any questions about how your information is handled, or want to make a request regarding your data, please contact us:
bookings@intercoutra.co.za
+27 74 351 8384
This policy was last updated July 2026. As our booking systems evolve, this page will be updated to reflect any changes in how information is collected or processed.