Terms & Conditions

1. Enquiries

Submitting an enquiry through this website or WhatsApp does not confirm a booking or hold a seat. It starts a conversation with our team, who will confirm availability, pricing and payment arrangements with you directly.

2. Fares

Fares shown on this website are per passenger and are subject to change without notice. The fare that applies to your trip is the one confirmed with you directly by our team before you travel.

3. Travel Documents

Cross-border routes require a valid passport for all passengers, including South African citizens — a South African ID book or smart ID card is not sufficient for entry into Eswatini. It is the passenger's responsibility to carry valid travel documents.

4. Delays

We aim to run all trips on schedule. However, border delays, weather, traffic and mechanical issues are sometimes outside our control. We will always communicate known delays as early as possible.

5. Conduct

Drivers may refuse to carry, or may end the journey of, any passenger who is a safety risk to themselves, other passengers, or the driver.

6. Your Information

Sending us an enquiry means agreeing to our Privacy Policy, which explains what information we collect and how it's used, in line with South Africa's data protection law.

7. Contact

bookings@intercoutra.co.za
+27 74 351 8384

Last updated August 2026. These terms may be updated from time to time as our services evolve.